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Effective June 1, 2023, heat pump rental/lease rates will be changing. For standard residential customers, the new rental/lease rate will…

Effective March 1st, 2023, Late Charges will resume on all overdue accounts. 

If you plan to be away from home during colder times of the year when heating is typically required,
feel free to contact us to discuss the best vacation settings for your system.

With the arrival of cooler weather, here are some recommended operating tips to help meet your preferred level of thermal comfort and energy usage during the winter.

Further to our notice from earlier this morning, emergency pump station repairs have now been completed and service has been restored to the community energy loop.  If your heat pump is experiencing operational problems, please contact us by email (service@ssl-bc.com) or phone (250-391-7260).

Resetting power to your home’s heat pump at the electrical breaker panel can also restore service in some cases and you may wish to attempt this step before requesting technical service.  As this incident may have impacted multiple customers, it could take longer than usual to dispatch a heat pump technician, but we will work to resolve all issues as soon as possible and appreciate your patience.

Early this morning, the main pump station which services the Westhills Community Energy System experienced a significant pipe failure.  As a result, many residential heat pumps may experience operational problems until we are able to complete repairs at the pump station and restore full service to the community energy loop.  We are working to resolve this issue as soon as possible.

In the meantime, if your heat pump is not working or is experiencing any unusual sounds or vibrations, we advise that you shut it off (either at the thermostat or electrical breaker) or switch the mode to Em Heat /Aux Heat until we can confirm that service is restored.  We will also be mobilizing our heat pump technicians over the coming hours and days to assist in the restoration of residential services.

We apologize for the inconvenience and will provide further updates as soon as they are available.

Please be advised that SSL will be flushing the water mains in your neighbourhood during Tuesday, November 1st, 2022. Flushing is a regular part of annual system maintenance which helps keep our drinking water safe and clean. It is also undertaken to verify the reliability of all fire hydrants and perform repairs if needed.

Winterizing your irrigation system is an important step in preventing leaks due to freezing.  If you have an irrigation system,…

Did you know when your heat pump is running in Air Conditioning mode, it is normal for it to expel…

Effective June 1, 2022, heat pump rental/lease rates will be changing.  This adjustment is necessary due to the cumulative effects…