Alerts & Announcements

With the arrival of cooler weather, here are some HEATING TIPS to help meet your preferred level of thermal comfort and energy usage during the winter.

SSL would like to remind you that it’s good practice to do periodic visual inspections of your mechanical room to help identify any potential issues (e.g. water leaks, blocked floor drains) between scheduled maintenance appointments.  

The Province of BC is urging people across British Columbia to conserve water as current forecasts suggest much of the province will experience drought conditions through the summer months.

While the recent rains have provided relief for some regions in B.C., it has not been enough to overcome the limited rain and precipitation from previous months. The increased flows that are present in some streams and river systems are likely to be shortlived.

Did you know when your heat pump is running in Air Conditioning mode, it is normal for it to expel condensation water.

Effective June 1, 2023, heat pump rental/lease rates will be changing. For standard residential customers,…

Effective March 1st, 2023, Late Charges will resume on all overdue accounts. 

If you plan to be away from home during colder times of the year when heating is typically required,
feel free to contact us to discuss the best vacation settings for your system.

With the arrival of cooler weather, here are some recommended operating tips to help meet your preferred level of thermal comfort and energy usage during the winter.

Further to our notice from earlier this morning, emergency pump station repairs have now been completed and service has been restored to the community energy loop.  If your heat pump is experiencing operational problems, please contact us by email (service@ssl-bc.com) or phone (250-391-7260).

Resetting power to your home’s heat pump at the electrical breaker panel can also restore service in some cases and you may wish to attempt this step before requesting technical service.  As this incident may have impacted multiple customers, it could take longer than usual to dispatch a heat pump technician, but we will work to resolve all issues as soon as possible and appreciate your patience.

Early this morning, the main pump station which services the Westhills Community Energy System experienced a significant pipe failure.  As a result, many residential heat pumps may experience operational problems until we are able to complete repairs at the pump station and restore full service to the community energy loop.  We are working to resolve this issue as soon as possible.

In the meantime, if your heat pump is not working or is experiencing any unusual sounds or vibrations, we advise that you shut it off (either at the thermostat or electrical breaker) or switch the mode to Em Heat /Aux Heat until we can confirm that service is restored.  We will also be mobilizing our heat pump technicians over the coming hours and days to assist in the restoration of residential services.

We apologize for the inconvenience and will provide further updates as soon as they are available.