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COVID-19 Notice to Customers

With the ongoing COVID-19 (coronavirus) pandemic, we want to assure you that our team is actively monitoring this unprecedented situation and taking the appropriate measures.  Fortunately, utility providers like SSL are fundamentally structured to observe a high level of operational resiliency, ensuring that essential services continue to be delivered in times of adversity.

Following the advice of public health experts, we have implemented a wide range of measures throughout our office and field operations, including enhanced sanitization and handwashing, self-isolation protocols, social distancing, and avoiding large gatherings and visitors to our sites.  We are regularly monitoring critical systems and completing required infrastructure maintenance to sustain the energy and water services that are essential to our community.  With respect to drinking water, we also are in regular communication with regulatory and partner organizations, including the Vancouver Island Health Authority (VIHA), the CRD, the City of Langford, and our certified plant operators.

Office & Customer Services

To help limit the spread of COVID-19 and maintain the health and safety of our employees and customers, SSL’s main office is now closed to all external visitors and only accessible by appointment when necessary.  We have made accommodations for office staff to work remotely and our team remains available to assist you by phone and email during normal business hours.

Equipment Maintenance

Effective immediately, we are temporarily postponing all non-essential heat pump maintenance appointments for energy customers.  Troubleshooting and repair support will continue to be provided whenever necessary to resolve interruptions in residential heating or hot water services.  If anyone in your household is exhibiting symptoms of illness or is under isolation/quarantine, please let us know in advance of your service appointment so that we can take appropriate precautions.

Accounts & Billing

We understand that this is an uncertain time for many people, especially in terms of finances.  To help with some of these concerns, late payment charges will no longer be applied to overdue balances until further notice.  Similarly, overdue accounts will not result in the disconnection of energy or water services and unpaid balances will not be transferred to third-party collection agencies. If you have any questions or concerns about your SSL account, please don’t hesitate to contact us.

As a reminder, payments are accepted through most financial institutions (either in person or online).  All you need is your bill, including the name, account number, and payment amount.  To set up online payments, search for “SSL-Sustainable Services Ltd” as a biller.  Payments by cheque can be mailed to:

SSL-Sustainable Services Ltd.      204-957 Langford Parkway          Victoria, BC V9B 0A5

If your only method of payment is cash, please do not send it via mail and, instead, contact us to make drop-off or pick-up arrangements.


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