Alerts & Announcements

With the arrival of cooler weather, here are some HEATING TIPS to help meet your preferred level of thermal comfort and energy usage during the winter.

If you plan to be away from home during colder times of the year when heating is typically required,
feel free to contact us to discuss the best vacation settings for your system.

December 17, 2024

SSL would like to inform you that a service disruption at Canada Post is currently affecting the timely delivery of mail.

Did you know when your heat pump is running in Air Conditioning mode, it is normal for it to expel condensation water.

The Stage 1 Watering Schedule of the Water Conservation Bylaw for the Regional Water Supply System (Greater Victoria) is in effect May 1 through September 30, each and every year, unless more stringent water conservation measures are required.

SSL would like to remind you that it’s good practice to do periodic visual inspections of your mechanical room to help identify any potential issues (e.g. water leaks, blocked floor drains) between scheduled maintenance appointments.  

Please be advised that SSL will be flushing the water mains in your neighbourhood, during regular business hours, from Thursday, April 18th, to Friday, April 26th, 2024. Flushing is a regular part of annual system maintenance which helps keep our drinking water safe and clean. It is also undertaken to verify the reliability of all fire hydrants and perform repairs if needed.

SSL and Westhills will be performing water system upgrades in your neighbourhood on Thursday, February 1st, 2024, and Friday, February…

The Westhills Arena and SSL-Sustainable Services Ltd. are doing big things in energy efficiency and sustainability.

The Province of BC is urging people across British Columbia to conserve water as current forecasts suggest much of the province will experience drought conditions through the summer months.

While the recent rains have provided relief for some regions in B.C., it has not been enough to overcome the limited rain and precipitation from previous months. The increased flows that are present in some streams and river systems are likely to be shortlived.

Effective June 1, 2023, heat pump rental/lease rates will be changing. For standard residential customers, the new rental/lease rate will…

Effective March 1st, 2023, Late Charges will resume on all overdue accounts. 

Please be advised that SSL will be flushing the water mains in your neighbourhood during Tuesday, November 1st, 2022. Flushing is a regular part of annual system maintenance which helps keep our drinking water safe and clean. It is also undertaken to verify the reliability of all fire hydrants and perform repairs if needed.

Winterizing your irrigation system is an important step in preventing leaks due to freezing.  If you have an irrigation system,…

Please be advised that SSL will be flushing the water mains in your neighbourhood during the week of Monday, June 14th to Friday, June 18th, 2021. Flushing is a regular part of annual system maintenance which helps keep our drinking water safe and clean. It is also undertaken to verify the reliability of all fire hydrants and perform repairs if needed.

Victoria, BC – The Capital Regional District (CRD) Integrated Water Services advises residents that a stronger than usual chlorine smell and taste may be noticed until the end of January in some parts of Greater Victoria, as the result of maintenance activities related to the disinfection process that will be completed by January 18, 2021.

From December 5, 2020 to approximately December 13, 2020, the Capital Regional District will be transferring the source of supply for the Greater Victoria Water system from Sooke Lake Reservoir to the Goldstream Reservoir System in order to inspect the Kapoor Tunnel.

Please be advised that SSL will be flushing the water mains in your neighbourhood on Wednesday, October 21st, and Thursday, October 22nd, 2020. Flushing is a regular part of annual system maintenance which helps keep our drinking water safe and clean. It is also undertaken to verify the reliability of all fire hydrants and perform repairs if needed.

On September 4, 2018, SSL filed with the BCUC an application to register the Westhills Thermal Energy System (Westhills TES) as a Stream A Thermal Energy System (TES).  This application was made in accordance with the BCUC Thermal Energy Systems Regulatory Framework Guidelines (TES Guidelines).

Please be advised that SSL will be flushing the water mains in your neighbourhood on Wednesday, November 13th, 2019. Flushing is a regular part of annual system maintenance which helps keep our drinking water safe and clean. It is also undertaken to verify the reliability of all fire hydrants and perform repairs if needed.

Please be advised that we will be performing maintenance work on the Westhills water system between Tuesday, December 4^th and Wednesday, December 12^th, 2018.

From December 11^th, 2017 to approximately December 19^th, 2017 the Capital Regional District (CRD) Integrated Water Services will be transferring the source of supply for the Greater Victoria Water system from Sooke Reservoir to Goldstream Reservoir in order to inspect the Kapoor Tunnel.

CRD Parks & Environmental Services in partnership with the Irrigation Industry Association of BC offer free introductory irrigation workshops to homeowners in the Capital Region connected to the Sooke Lake Reservoir water supply.

From December 5, 2016 to approximately December 16, 2016, the Capital Regional District (CRD) will be transferring the source of supply for the Greater Victoria Water system from Sooke Lake Reservoir to the Goldstream Reservoir System in order to inspect the Kapoor Tunnel.

The Westhills YMCA/YWCA grand opening will take place on Saturday, May 14, 2016 from 12:00 pm to 3:00 pm.

Local company Accent Refrigeration was recently awarded first place in its category for Westhills Arena, a facility with ties to the community.