Alerts & Announcements

COVID-19 Notice to Customers

With the ongoing COVID-19 (coronavirus) pandemic, we want to assure you that our team is actively monitoring this unprecedented situation and taking the appropriate measures.  Fortunately, utility providers like SSL are fundamentally structured to observe a high level of operational resiliency, ensuring that essential services continue to be delivered in times of adversity.

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BCUC – Stream A TES Registration

On September 4, 2018, SSL filed with the BCUC an application to register the Westhills Thermal Energy System (Westhills TES) as a Stream A Thermal Energy System (TES).  This application was made in accordance with the BCUC Thermal Energy Systems Regulatory Framework Guidelines (TES Guidelines).

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Flushing Notice to Westhills Residents

Please be advised that SSL will be flushing the water mains in your neighbourhood on Wednesday, November 13th, 2019. Flushing is a regular part of annual system maintenance which helps keep our drinking water safe and clean. It is also undertaken to verify the reliability of all fire hydrants and perform repairs if needed.

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Water System Upgrades

Please be advised that we will be performing maintenance work on the Westhills water system between Tuesday, December 4th and Wednesday, December 12th, 2018.

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2017 Kapoor Tunnel Inspections

From December 11th, 2017 to approximately December 19th, 2017 the Capital Regional District (CRD) Integrated Water Services will be transferring the source of supply for the Greater Victoria Water system from Sooke Reservoir to Goldstream Reservoir in order to inspect the Kapoor Tunnel.

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CRD Temporarily Transfers Reservoirs

From December 5, 2016 to approximately December 16, 2016, the Capital Regional District (CRD) will be transferring the source of supply for the Greater Victoria Water system from Sooke Lake Reservoir to the Goldstream Reservoir System in order to inspect the Kapoor Tunnel.

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Possible Mail Strike

A possible Canada Post labour disruption may occur. This could impact the delivery of our lettermail invoices or payments being mailed to SSL-Sustainable Services Ltd.

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Are you Going on Vacation?

If you plan to be away from home during colder times of the year when heating is typically required, feel free to contact us to discuss the best vacation settings for your system.

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Contact Us

Please do not hesitate to contact us with any questions or concerns:

  • We can be reached anytime by phone (250-391-7260) or email (
  • Our office is open weekdays from 8:30 AM to 5:00 PM with live dispatchers available to take urgent service calls anytime during evenings, weekends and holidays.