Did you know when your heat pump is running in Air Conditioning mode, it is normal for it to expel condensation water? This water should flow through a small pipe into the floor drain of your house. During prolonged periods of hot weather/ cooling usage, we recommend that customers visually check that this water is draining properly into the floor drain. 

If you have any questions, concerns or require further information please do not hesitate to contact us by phone at 250-391-7260 or by email at info@ssl-bc.com.