Further to our notice from earlier this morning, emergency pump station repairs have now been completed and service has been restored to the community energy loop.  If your heat pump is experiencing operational problems, please contact us by email (service@ssl-bc.com) or phone (250-391-7260).

Resetting power to your home’s heat pump at the electrical breaker panel can also restore service in some cases and you may wish to attempt this step before requesting technical service.  As this incident may have impacted multiple customers, it could take longer than usual to dispatch a heat pump technician, but we will work to resolve all issues as soon as possible and appreciate your patience.