Early this morning, the main pump station which services the Westhills Community Energy System experienced a significant pipe failure. As a result, many residential heat pumps may experience operational problems until we are able to complete repairs at the pump station and restore full service to the community energy loop. We are working to resolve this issue as soon as possible.
In the meantime, if your heat pump is not working or is experiencing any unusual sounds or vibrations, we advise that you shut it off (either at the thermostat or electrical breaker) or switch the mode to Em Heat /Aux Heat until we can confirm that service is restored. We will also be mobilizing our heat pump technicians over the coming hours and days to assist in the restoration of residential services.
We apologize for the inconvenience and will provide further updates as soon as they are available.