Monthly Archives: November 2022

Further to our notice from earlier this morning, emergency pump station repairs have now been completed and service has been restored to the community energy loop.  If your heat pump is experiencing operational problems, please contact us by email (service@ssl-bc.com) or phone (250-391-7260).

Resetting power to your home’s heat pump at the electrical breaker panel can also restore service in some cases and you may wish to attempt this step before requesting technical service.  As this incident may have impacted multiple customers, it could take longer than usual to dispatch a heat pump technician, but we will work to resolve all issues as soon as possible and appreciate your patience.

Early this morning, the main pump station which services the Westhills Community Energy System experienced a significant pipe failure.  As a result, many residential heat pumps may experience operational problems until we are able to complete repairs at the pump station and restore full service to the community energy loop.  We are working to resolve this issue as soon as possible.

In the meantime, if your heat pump is not working or is experiencing any unusual sounds or vibrations, we advise that you shut it off (either at the thermostat or electrical breaker) or switch the mode to Em Heat /Aux Heat until we can confirm that service is restored.  We will also be mobilizing our heat pump technicians over the coming hours and days to assist in the restoration of residential services.

We apologize for the inconvenience and will provide further updates as soon as they are available.