Alerts & Announcements

Going on Vacation?

If you plan to be away from home during colder times of the year when heating is typically required,
feel free to contact us to discuss the best vacation settings for your system.

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Winter Heating Tips

With the arrival of cooler weather, here are some recommended operating tips to help meet your preferred level of thermal comfort and energy usage during the winter.

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Important Notice to Energy Customers

Further to our notice from earlier this morning, emergency pump station repairs have now been completed and service has been restored to the community energy loop.  If your heat pump is experiencing operational problems, please contact us by email (service@ssl-bc.com) or phone (250-391-7260).

Resetting power to your home’s heat pump at the electrical breaker panel can also restore service in some cases and you may wish to attempt this step before requesting technical service.  As this incident may have impacted multiple customers, it could take longer than usual to dispatch a heat pump technician, but we will work to resolve all issues as soon as possible and appreciate your patience.

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Important Notice to Energy Customers

Early this morning, the main pump station which services the Westhills Community Energy System experienced a significant pipe failure.  As a result, many residential heat pumps may experience operational problems until we are able to complete repairs at the pump station and restore full service to the community energy loop.  We are working to resolve this issue as soon as possible.

In the meantime, if your heat pump is not working or is experiencing any unusual sounds or vibrations, we advise that you shut it off (either at the thermostat or electrical breaker) or switch the mode to Em Heat /Aux Heat until we can confirm that service is restored.  We will also be mobilizing our heat pump technicians over the coming hours and days to assist in the restoration of residential services.

We apologize for the inconvenience and will provide further updates as soon as they are available.

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Flushing Notice to Westhills Residents

Please be advised that SSL will be flushing the water mains in your neighbourhood during Tuesday, November 1st, 2022. Flushing is a regular part of annual system maintenance which helps keep our drinking water safe and clean. It is also undertaken to verify the reliability of all fire hydrants and perform repairs if needed.

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Flushing Notice to Westhills Residents

Please be advised that SSL will be flushing the water mains in your neighbourhood during the week of Monday, June 14th to Friday, June 18th, 2021. Flushing is a regular part of annual system maintenance which helps keep our drinking water safe and clean. It is also undertaken to verify the reliability of all fire hydrants and perform repairs if needed.

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2020 Kapoor Tunnel Inspections

From December 5, 2020 to approximately December 13, 2020, the Capital Regional District will be transferring the source of supply for the Greater Victoria Water system from Sooke Lake Reservoir to the Goldstream Reservoir System in order to inspect the Kapoor Tunnel.

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Flushing Notice to Westhills Residents

Please be advised that SSL will be flushing the water mains in your neighbourhood on Wednesday, October 21st, and Thursday, October 22nd, 2020. Flushing is a regular part of annual system maintenance which helps keep our drinking water safe and clean. It is also undertaken to verify the reliability of all fire hydrants and perform repairs if needed.

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COVID-19 Notice to Customers

With the ongoing COVID-19 (coronavirus) pandemic, we want to assure you that our team is actively monitoring this unprecedented situation and taking the appropriate measures.  Fortunately, utility providers like SSL are fundamentally structured to observe a high level of operational resiliency, ensuring that essential services continue to be delivered in times of adversity.

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BCUC – Stream A TES Registration

On September 4, 2018, SSL filed with the BCUC an application to register the Westhills Thermal Energy System (Westhills TES) as a Stream A Thermal Energy System (TES).  This application was made in accordance with the BCUC Thermal Energy Systems Regulatory Framework Guidelines (TES Guidelines).

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Flushing Notice to Westhills Residents

Please be advised that SSL will be flushing the water mains in your neighbourhood on Wednesday, November 13th, 2019. Flushing is a regular part of annual system maintenance which helps keep our drinking water safe and clean. It is also undertaken to verify the reliability of all fire hydrants and perform repairs if needed.

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Water System Upgrades

Please be advised that we will be performing maintenance work on the Westhills water system between Tuesday, December 4th and Wednesday, December 12th, 2018.

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2017 Kapoor Tunnel Inspections

From December 11th, 2017 to approximately December 19th, 2017 the Capital Regional District (CRD) Integrated Water Services will be transferring the source of supply for the Greater Victoria Water system from Sooke Reservoir to Goldstream Reservoir in order to inspect the Kapoor Tunnel.

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CRD Temporarily Transfers Reservoirs

From December 5, 2016 to approximately December 16, 2016, the Capital Regional District (CRD) will be transferring the source of supply for the Greater Victoria Water system from Sooke Lake Reservoir to the Goldstream Reservoir System in order to inspect the Kapoor Tunnel.

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Possible Mail Strike

A possible Canada Post labour disruption may occur. This could impact the delivery of our lettermail invoices or payments being mailed to SSL-Sustainable Services Ltd.

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Are you Going on Vacation?

If you plan to be away from home during colder times of the year when heating is typically required, feel free to contact us to discuss the best vacation settings for your system.

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Contact Us

Please do not hesitate to contact us with any questions or concerns:

  • We can be reached anytime by phone (250-391-7260) or email (service@SSL-BC.com).
  • Our office is open weekdays from 8:30 AM to 5:00 PM with live dispatchers available to take urgent service calls anytime during evenings, weekends and holidays.