Alerts & Announcements

With the arrival of cooler weather, here are some HEATING TIPS to help meet your preferred level of thermal comfort and energy usage during the winter.

SSL would like to remind you that it’s good practice to do periodic visual inspections of your mechanical room to help identify any potential issues (e.g. water leaks, blocked floor drains) between scheduled maintenance appointments.  

The Province of BC is urging people across British Columbia to conserve water as current forecasts suggest much of the province will experience drought conditions through the summer months.

While the recent rains have provided relief for some regions in B.C., it has not been enough to overcome the limited rain and precipitation from previous months. The increased flows that are present in some streams and river systems are likely to be shortlived.

Did you know when your heat pump is running in Air Conditioning mode, it is normal for it to expel condensation water.

Effective June 1, 2023, heat pump rental/lease rates will be changing. For standard residential customers, the new rental/lease rate will…

Effective March 1st, 2023, Late Charges will resume on all overdue accounts. 

If you plan to be away from home during colder times of the year when heating is typically required,
feel free to contact us to discuss the best vacation settings for your system.

With the arrival of cooler weather, here are some recommended operating tips to help meet your preferred level of thermal comfort and energy usage during the winter.

Further to our notice from earlier this morning, emergency pump station repairs have now been completed and service has been restored to the community energy loop.  If your heat pump is experiencing operational problems, please contact us by email (service@ssl-bc.com) or phone (250-391-7260).

Resetting power to your home’s heat pump at the electrical breaker panel can also restore service in some cases and you may wish to attempt this step before requesting technical service.  As this incident may have impacted multiple customers, it could take longer than usual to dispatch a heat pump technician, but we will work to resolve all issues as soon as possible and appreciate your patience.

Early this morning, the main pump station which services the Westhills Community Energy System experienced a significant pipe failure.  As a result, many residential heat pumps may experience operational problems until we are able to complete repairs at the pump station and restore full service to the community energy loop.  We are working to resolve this issue as soon as possible.

In the meantime, if your heat pump is not working or is experiencing any unusual sounds or vibrations, we advise that you shut it off (either at the thermostat or electrical breaker) or switch the mode to Em Heat /Aux Heat until we can confirm that service is restored.  We will also be mobilizing our heat pump technicians over the coming hours and days to assist in the restoration of residential services.

We apologize for the inconvenience and will provide further updates as soon as they are available.

Please be advised that SSL will be flushing the water mains in your neighbourhood during Tuesday, November 1st, 2022. Flushing is a regular part of annual system maintenance which helps keep our drinking water safe and clean. It is also undertaken to verify the reliability of all fire hydrants and perform repairs if needed.

Winterizing your irrigation system is an important step in preventing leaks due to freezing.  If you have an irrigation system,…

Did you know when your heat pump is running in Air Conditioning mode, it is normal for it to expel…

Effective June 1, 2022, heat pump rental/lease rates will be changing.  This adjustment is necessary due to the cumulative effects…

Please be advised that SSL will be flushing the water mains in your neighbourhood during the week of Monday, June 14th to Friday, June 18th, 2021. Flushing is a regular part of annual system maintenance which helps keep our drinking water safe and clean. It is also undertaken to verify the reliability of all fire hydrants and perform repairs if needed.

Victoria, BC – The Capital Regional District (CRD) Integrated Water Services advises residents that a stronger than usual chlorine smell and taste may be noticed until the end of January in some parts of Greater Victoria, as the result of maintenance activities related to the disinfection process that will be completed by January 18, 2021.

From December 5, 2020 to approximately December 13, 2020, the Capital Regional District will be transferring the source of supply for the Greater Victoria Water system from Sooke Lake Reservoir to the Goldstream Reservoir System in order to inspect the Kapoor Tunnel.

Please be advised that SSL will be flushing the water mains in your neighbourhood on Wednesday, October 21st, and Thursday, October 22nd, 2020. Flushing is a regular part of annual system maintenance which helps keep our drinking water safe and clean. It is also undertaken to verify the reliability of all fire hydrants and perform repairs if needed.

With the ongoing COVID-19 (coronavirus) pandemic, we want to assure you that our team is actively monitoring this unprecedented situation and taking the appropriate measures.  Fortunately, utility providers like SSL are fundamentally structured to observe a high level of operational resiliency, ensuring that essential services continue to be delivered in times of adversity.

On September 4, 2018, SSL filed with the BCUC an application to register the Westhills Thermal Energy System (Westhills TES) as a Stream A Thermal Energy System (TES).  This application was made in accordance with the BCUC Thermal Energy Systems Regulatory Framework Guidelines (TES Guidelines).

Please be advised that SSL will be flushing the water mains in your neighbourhood on Wednesday, November 13th, 2019. Flushing is a regular part of annual system maintenance which helps keep our drinking water safe and clean. It is also undertaken to verify the reliability of all fire hydrants and perform repairs if needed.

Please be advised that we will be performing maintenance work on the Westhills water system between Tuesday, December 4^th and Wednesday, December 12^th, 2018.

A possible Canada Post labour disruption may occur as early as midnight on Monday, October 22, 2018. This could impact the delivery of SSL lettermail invoices or payments being mailed to SSL.

From December 11^th, 2017 to approximately December 19^th, 2017 the Capital Regional District (CRD) Integrated Water Services will be transferring the source of supply for the Greater Victoria Water system from Sooke Reservoir to Goldstream Reservoir in order to inspect the Kapoor Tunnel.

CRD Parks & Environmental Services in partnership with the Irrigation Industry Association of BC offer free introductory irrigation workshops to homeowners in the Capital Region connected to the Sooke Lake Reservoir water supply.

From December 5, 2016 to approximately December 16, 2016, the Capital Regional District (CRD) will be transferring the source of supply for the Greater Victoria Water system from Sooke Lake Reservoir to the Goldstream Reservoir System in order to inspect the Kapoor Tunnel.

A possible Canada Post labour disruption may occur. This could impact the delivery of our lettermail invoices or payments being mailed to SSL-Sustainable Services Ltd.

The Westhills YMCA/YWCA grand opening will take place on Saturday, May 14, 2016 from 12:00 pm to 3:00 pm.

Local company Accent Refrigeration was recently awarded first place in its category for Westhills Arena, a facility with ties to the community.

If you plan to be away from home during colder times of the year when heating is typically required, feel free to contact us to discuss the best vacation settings for your system.